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In the Event of a Death of a Retiree

Note: Most funeral homes will assist by providing important contact information, and possibly even completion of forms for submission. 

Important Telephone Numbers

Agency Telephone Number Comment
Service Canada
Canada Pension Plan (CPP)
Old Age Security (OAS)
1-800-277-9914 Call first, as they have the most comprehensive information.

To stop CPP pension and OAS and/or transition to survivor pension.

Government of Canada Pension Center (Public Service Pension Plan) 1-800-561-7930 To stop public service superannuation pension and/or transition to survivor pension.
Canada Life 1-855-415-4414 To end Public Service Health Care Plan (PSHCP) and Pensioner’s Dental Services Plan (PDSP) coverage and/or transition coverage to survivor.
Belairdirect (formally known as MEDOC) 1-866-606-3362 To end coverage and/or transition coverage to survivor.
Cowan Insurance 1-888-509-7797 To follow-up on Supplementary Life insurance (for those who opted to maintain this coverage from AECL).
Canada Revenue Agency 1-800-959-8281 Regarding annual Income Tax Returns or final return for the deceased.
AECL 1-888-220-2465 To stop annual Medical and Hospital premium (for those that retired prior to – 1994

Email Karen Ross  (Health Benefits Officer (HBO) for Eastern Manitoba), at “karenjross2@gmail.com” or telephone.

Alanna Wilcox (President): (431) 276-6222, for more information or assistance.

You and Your Survivors — Digital Edition Now Available

You and Your Survivors is an estate-planning workbook published by the Association in partnership with Arbor Memorial. This edition is an updated version of the original publication, which was produced to serve as a resource for members and their survivors. However, please note that the information provided in the workbook is general in nature and does not replace professional advice or a legal will.

Download your copy of You and Your Survivors.

87 Decisions: A list of things that need to be done immediately after someone dies

(from Arbor Memorial Spring 2025)

Download the checklist