Federal Retirees preferred partner HearingLife Canada has announced changes to its services due to the current public health crisis. Please read this letter to members from Sally Thompson, director of affinity partner development at HearingLife Canada, for more information.
March 31, 2020
Dear Federal Retirees members,
Given the Canadian public health authority's recent announcements we have taken action and on April 1, 2020, our clinics across Canada will temporarily close. At this time, we feel taking this step is critical to the health, safety and well-being of our employees, partners and customers.
For all of our clients who have upcoming appointments, we will be in contact to reschedule your appointment to a future date, or if you’d like to reach us, please call 1-888-514-9515.
Continuing support
For our clients with hearing aids, we will offer warranty and trial period extensions to those who are affected. During this temporary closure, we are also offering the online services below so we can safely tend to all of our clients at this time.
After sales support and device servicing
For information regarding after sales support or device servicing, and to get a status on ongoing repair and estimated completion and shipping dates, visit our dedicated page.
Connecting with HearingLife
Did you know? You can get access to hundreds of self-help solutions by visiting the website www.HearingAidHelp.ca.
Visit our telesupport services without any fees which includes – email, live chat, telephone or video help from a hearing aid specialist.
To access telesupport service solutions:
- Email: telesupport@hearingaidhelp.ca
- Call 1-833-TELESUP (835-3787).
We’ll keep you informed
We continue to monitor this situation closely and will update you with information regarding the reopening of your local HearingLife clinic as soon possible.
We are privileged to be your partner in hearing health care and look forward to seeing you when we reopen. For any queries and concerns please reach out to me directly at satm@hearinglife.ca
Kindest Regards,
Sally Thompson
Director, Affinity Partner Development