Canada Life is reaching out to members who haven’t updated their PSHCP positive enrolment information in the last two years.
As a member of the Public Service Health Care Plan (PSHCP) and the Pensioners’ Dental Services Plan (PDSP), it’s important that you keep your information with Canada Life up to date.
“Positive enrolment” is the process through which plan members provide their information and dependants’ information to Canada Life to ensure claims are processed accurately and without delay.
Canada Life is undertaking a positive enrolment verification initiative for the PSHCP. Starting with pensioners in November 2025, followed by employees in January 2026, Canada Life will be sending positive enrolment packages to members who haven’t updated or verified their positive enrolment information in two years.
If you’re contacted, you’ll be asked to review your information and update anything that has changed, such as your address or marital status. Verifying your information will also ensure your coverage levels and monthly contribution rates are accurate.
Canada Life will contact plan members using their preferred communication method. If you don’t receive a notice from Canada Life, it means you’ve updated or validated your information under the PSHCP within the last two years. Canada Life plans to repeat this verification every two years on an ongoing basis.
Plan members can update their positive enrolment information online or by mail.
Keep in mind that your positive enrolment information under the PDSP and PSHCP must be maintained as distinct records. If you’re a member of multiple benefit plans administered by Canada Life, you’ll need to review and update your information for each plan separately.
For more information, refer to “Keeping your information up to date with Canada Life,” a notice from the Government of Canada.