MEDOC COVID-19 update

Johnson Insurance, the National Association of Federal Retirees’ MEDOC travel insurance provider, provides important updates and information for members in this letter to Federal Retirees CEO Simon Coakeley from Robert G. Dowden, vice-president of affinity client relations.


June 11, 2020

Dear MEDOC® Customer,


These are different times and while the globe continues to confront the pandemic and travel uncertainty, we wanted to share with you a quick update.

At Johnson Insurance, our core objective is to protect our customers. We are proud that MEDOC® travel insurance has already supported a record number of customers who have had to cancel a future trip or whose trip was interrupted and needed help returning to Canada.

MEDOC® is an annual travel insurance policy designed to cover multiple trips, allowing customer’s flexibility to take advantage of the Trip Cancellation, Trip Interruption and Medical coverage throughout the year while still being priced competitively.

We understand how this pandemic has impacted your plans following the Government of Canada issued travel advisory and we have heard your concerns. MEDOC® continues to provide medical coverage for many Canadians who have as yet been unable to return to their homes in Canada. Trip Cancellation coverage also continues for trips booked prior to the travel advisory. Travel within Canada is also still covered as our provincial borders gradually begin to open, and your policy is still in force.

While there continues to be many unknowns as to what the travel world will look like in the coming months, we have been working diligently with our stakeholders and with Federal Retirees to provide some additional value to our policyholders. Your Travel insurance policy, which would normally be reissued on September 1st of each year, has been extended for an additional 60 days for current policyholders. This means you will have travel insurance coverage up to October 31 2020 at no additional cost. Our hope is that with more time we will have more certainty and stability within the Travel industry and that we will all be able to enjoy our industry leading travel insurance in the future.

We value your patronage and hope that you and your family are staying safe and well and that you and all Canadians will be travelling again soon.


Johnson Insurance


Johnson Insurance is a tradename of Johnson Inc. (“JI”), a licensed insurance intermediary, and operates as Johnson Insurance Services in British Columbia and Johnson Inc. in Manitoba.


Last updated: June 15, 2020



Past letters from Johnson Insurance

Letter dated May 11 2020

Letter dated April 3, 2020

Letter dated March 23, 2020

Letter dated March 18, 2020

Letter dated March 14, 2020