COVID-19 updates from our preferred partners

COVID-19 partner updates.

Federal Retirees’ preferred partners have provided COVID-19 update messages to keep members informed.

Not only is the current pandemic completely unprecedented but the situation also seems to be changing daily, even hourly! If you’re wondering how the pandemic is impacting Federal Retirees’ preferred partners, you’ve come to the right place. These updates have been provided to us by our partners to help keep members informed about service changes but, if you have further questions, don’t hesitate to contact the partner for more information.



Travel is returning quickly, so Federal Retirees preferred partner Collette has put together a list of tours and departures that are confirmed to operate in 2021. Collette will be making decisions to either operate or cancel all other tours 30-45 days in advance of departure. At that time, Collette will reach out to guests to notify them of the status of their tour.

If you have any questions regarding upcoming travel, by visiting the online tour status tool and entering your booking number and last name. Never hesitate to call Collette at 1.844.269.4583 or contact your travel professional with further questions.

Collette is providing regular updates on additional changes and cancellations to its tours as the COVID-19 pandemic continues.

Last updated: Jul. 19, 2021


Late last year, we published a letter Simon Coakeley, our CEO at the time, detailing the benefits of MEDOC and the work the MEDOC team has done to continue its excellent support of Federal Retirees members. We encourage you to read that article in our newsfeed.

Additionally, MEDOC policyholders should review the “Read me first” document from Johnson Insurance, detailing what’s new for the 2021/2022 travel insurance policy year.

For more information, please refer to Johnson Insurance’s COVID-19 updates page or contact the MEDOC team at 1-855-772-6675 (toll-free).

Last updated: Jul. 19, 2021


Please read the following message from Federal Retirees preferred partner HearingLife about recent changes to its programs and services.

Our clinics have reopened

In accordance with public health directives we are happy to announce that we are resuming our activities in our clinics on a by-appointment basis. Drop-off and pick-up services are also available by appointment. We are not accepting walk-ins for the time being.

Clients with existing appointments that were postponed due to COVID-19 will be contacted to reschedule their appointments. 

Our clinics are serving customers while taking the safety precautions necessary to ensure a comfortable and safe visit.

For further updates, be sure to visit HearingLife’s website for members of Federal Retirees.

Last updated: August 18, 2020

VIA Rail

To support the ongoing efforts to limit the spread of COVID-19, Federal Retirees preferred partner VIA Rail has introduced some service changes and preventive measures. It will take some time for normal operations to resume from coast to coast, so make sure to check train service status frequently as you plan your trip. Via Rail has instituted a mandatory vaccination policy for all travelers. In accordance with Government of Canada guidelines, passengers must have received a full series of approved vaccines and present provincially acceptable proof of vaccination to board. Further details can be found on their website.

For more information about how VIA Rail is addressing the COVID-19 outbreak, visit VIA Rail’s COVID-19 FAQ page.

Last updated: Feb. 15, 2021


GoodLife Fitness

Goodlife has reactivated its membership system for all clubs. The new rate is $549.00 plus tax per member, paid in full (one-year commitment) or $24 plus tax, per member, bi-weekly (non-commitment). This rate is valid until April 4, 2022.

Currently, GoodLife Fitness clubs are operating with a variety of access models designed to meet local health public restrictions and the needs of members in various provinces, regions and cities across the country. Booking at GoodLife operates on a 72-hour (3-day) system. This means that a workout or class will be available to book 72 hours in advance of its start time. To find out which booking options are available at your club, visit your club page.

For more information about COVID-19 measures, visit GoodLife online.

Last updated: Jul. 19, 2021

Énergie Cardio 

Following the latest announcements from the Quebec Government, we are sorry to inform you that all our gyms had to close on December 20 throughout the province of Quebec.

For more information, visit the Énergie Cardio website or email

Last updated: Jan. 7, 2022


Federal Retirees preferred partner SimplyConnect has made some changes in light of the COVID-19 pandemic. To manage your services online, log into your SimplyConnect account through the My Account page. Because the situation is rapidly changing, be sure to check back for any updates and consult the SimplyConnect COVID-19 page.

Last updated: Jul. 19, 2021