Federal Retirees preferred partner SimplyConnect has made some changes in light of the COVID-19 pandemic. Please read this message for customers from SimplyConnect and, because the situation is rapidly changing, be sure to check back for any updates and consult the SimplyConnect COVID-19 page.
In this time of uncertainty, we don't want you to worry about staying connected to the information you need and the people who matter most to you. We are doing everything we can to support our customers and our communities during these difficult times:
Connecting you with friends and family
Between March 16 and April 30, to help you stay connected with people across the country and around the world, we will be automatically:
- Waiving all long-distance charges for Wireless and Wireless Home Phone customers for calls to anywhere in Canada.
- Waiving Travel Pack fees and all pay-per-use roaming fees for customers in all available destinations.
We will also ensure that services will not be suspended or disconnected for any customers experiencing financial difficulties over the next 90 days. In addition, we will support our customers facing financial uncertainty because of COVID-19 with more flexible payment options.
Continuing to keep you connected
We know you rely on our services and networks, and keeping you connected is critical now more than ever. We are actively monitoring our network performance and are ready to manage capacity quickly if we see greater consumer demand.
Keeping our employees and employees safe
The safety and comfort of our customers and our employees is our top priority. We are following best practices recommended by local and international public-health authorities across our operations. This includes increased safety tools and sanitizing procedures for all customer-facing activities.
As the COVID-19 situation continues to unfold, information on how we are continuing to support our customers and our communities can be found here.
We also provide online options so you can easily manage your services online on My Account.
Thank you for being a valued customer.
Last updated: April 7, 2020