At a Glance

Staff Directory

Office Hours

September–June: The office is open Monday to Friday, 8:30 a.m. – 4:30 p.m. (Eastern Time).

July and August: The office is open Monday to Thursday, 8:00 a.m. – 4:30 p.m. (Eastern Time) and on Fridays from 8:00 a.m. –12:00 p.m. (Eastern Time).

The office is closed on National and Ontario Statutory Holidays and on Remembrance Day and Easter Monday.


Phone 613-745-2559 or toll-free 1-855-304-4700


Finance and Administration
Communications and Marketing
Human Resources and Volunteer Services


Executive Office

Simon Coakeley
Chief Executive Officer


Lionel Raymond
Executive Assistant



Director, Membership


Kevin Armstrong
Membership and Database Management Officer


Patrick Bennard
Membership Data Analyst


Cynthia Ouellet

Client Service Supervisor


Melanie Garceau

Client Services Associate

Melanie Gamage

Client Services Associate


Olga Bindutiye

Finance and Administration

Nikki Dignard
Director, Finance and Administration


Paula Gilmore

Finance Officer


Stephen Grant
Information Technology Specialist, Corporate


Melanie Hudson
Events Planning and Facilities Officer

Dorianne Proulx
Corporate Services Assistant


Sayward Montague
Director, Advocacy

Patrick Imbeau
Pension Advocacy and Policy Officer


Jessica Searson

Healthcare Advocacy and Policy Officer


Candace Jazvac
Advocacy Coordinator

Communications and Marketing

Andrew McGillivary
Director, Communications and Marketing

Greg Lister

Communications Officer

Karen Ruttan
Project Manager, Communications

Angela Johnston

Content Management Officer

Alex Charette

E-Communications Officer


Deborah Krause
Manager, Governance

Human Resources and Volunteers

Donna Hansen
Manager, Human Resources and Volunteers

Gail Curran
Volunteer Engagement Officer


Joane Miron

Training Development Officer

Ysabel Anderson
Human Resources and Volunteers Administrative Assistant


Dorianne Proulx

Membership Clerk